Technical Support

We're here to help.

UK-based technical support for all Magewell products sold through VisionRGB.

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Phone Support
Speak directly with our technical team. Monday–Friday during business hours.
+44 (0)116 277 5730
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Email Support
Send us a detailed description of your issue and we'll respond within one working day.
Open Support Ticket →
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Knowledge Base
FAQs, how-to guides and technical articles covering setup, configuration and troubleshooting.
Browse Guides →
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Downloads
Drivers, firmware updates, SDK packages and utility software for all Magewell products.
Contact us for download links
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Returns & Warranty
3-year Magewell warranty. Straightforward UK returns. Contact us before returning goods.
Start a Return →
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Payment & Orders
Questions about orders, invoices, payment terms or trade account setup.
Contact Us →

Frequently Asked Questions

Do Magewell USB Capture devices require driver installation?
No. All Magewell USB Capture devices are UVC (USB Video Class) compliant — recognised natively by Windows, macOS and Linux without any driver installation. Plug in and it immediately appears as a capture device in any application.
What software is compatible with Magewell capture cards?
Magewell products are compatible with virtually all professional and consumer video software, including OBS Studio, vMix, Wirecast, XSplit, Zoom, Microsoft Teams, Skype, Discord, Adobe Premiere, DaVinci Resolve, and any software that accepts a standard webcam input.
Do you offer trade accounts and credit terms?
Yes. We offer trade accounts to UK businesses with structured pricing and, for established accounts, credit payment terms. Contact us with your company details and we'll set up your account typically within one working day.
What is the warranty on Magewell products?
All Magewell hardware sold through VisionRGB carries a 3-year manufacturer warranty. In the event of a fault, contact us first. We manage the warranty return process with Magewell on your behalf.
What is the difference between USB Capture Gen 2 and USB Capture Plus?
The Gen 2 range are compact USB dongle devices with a single input. The Plus range adds a zero-latency loop-through output and integrated 3.5mm audio jacks. 4K Plus and 4K Pro models add 4K/60fps capability with HDMI 2.0 input.
How do Pro Convert NDI devices work?
Pro Convert devices are standalone hardware boxes that convert HDMI or SDI video to or from NDI streams over Ethernet. Encoder models put physical video onto the network as NDI. Decoder models receive NDI from the network and output HDMI or SDI. Fully compatible with all NDI-enabled software and hardware.
What is your returns policy?
We operate a 30-day returns policy on Magewell products purchased from VisionRGB, subject to goods being returned in original condition and packaging. Contact us before returning any goods to obtain an RMA number.
Do you ship outside the UK?
We primarily supply UK trade customers. For international enquiries please contact us directly to discuss options.